Since 1967, TheStoneEagle Group has provided the automatic and financial services industries with specialized software solutions and enterprise administration systems. Customer success is a core value for the company, and it is their mission to provide the highest quality customer service in their industry. When StoneEagle realized they needed to improve customer support in order to meet this goal, they turned to Soffront. Our helpdesk software, marketing automation software, and sales force automation software was flexible enough to meet all of their needs—unlike other CRM software products that force users to bend to a rigid, counter-intuitive design.
Soffront Customer Support
After thoroughly researching ten helpdesk software products on the market, StoneEagle implemented Soffront’s CRM software in their customer service division. Thrilled with the results, the company quickly expanded its use to include four separate divisions. Implementing Soffront has improved customer service, productivity, and efficiency at StoneEagle.
According to Brent Taylor, Director of Operations at StoneEagle, “With the increased productivity and efficiency the software gives us, our goal is to double our business without having to increase personnel. Using Soffront, our goal is attainable.”
Soffront’s easily customizable CRM software gives companies like StoneEagle a competitive edge when it comes to customer service—allowing them to pursue their goals and accomplish great things.
Very interesting article, thanks. Keep up the good work.