Leica Geosystems
In the mid 1990s Leica Geosystems, the world’s top global provider of GPS-based mine management solutions, decided to replace their manual defect tracking process with a commercial defect tracking software. Based in Heerbrugg, Switzerland, Leica Geosystems supports tens of thousands of customers world-wide and employs 3,500 people in 28 countries. With “When it has to be right” as their motto, Leica Geosystems takes quality control seriously. Soffront was able to provide the company with CRM software that meets their standard of excellence.
A small team of Leica Geosystems software developers tried out Soffront’s web-based defect tracking software in order to determine if it would meet the company’s needs. The team witnessed immediate and dramatic results.
Soffront Defect Tracking
Subsequently, Leica Geosystems expanded the usage of CRM Software by adding knowledge base module. CRM Software enabled Leica Geosystems to implement a central database that can be accessed easily by all users worldwide. Soffront’s CRM software allows developers to track product defects and manage defect resolution from initiation to closure and use knowledge base for sharing. Leica Geosystems credits the software for decreasing product development time, increased efficiency, and enhanced product quality.
According to Marco Eugster, R&D Manager for Leica Geosystems, Soffront’s defect and knowledge base software allows the company to analyze and enhance quality control and customer satisfaction. “We can now track information that helps us improve the entire defect tracking and knowledge management process, resulting in improved efficiencies and a higher-quality product.”
Soffront CRM handles defect tracking quickly and easily. Our CRM provides users with a wealth of information including status and forecasting, which creates a smooth resolution process. The Soffront solution is the clear choice when your CRM has to be right.
