Tag Archives: CRM

Customer testimonial: Business Edge Coaching

In this video, Nagui Bihalek from Business Edge Coaching talks about Soffront Small Business CRM. For more information, click here. To find out how we can help you similarly in your organization, call us at 1-800-SOFFRONT or email us at marketing@soffront.com.

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Customer Testimonial: CASO

We love to hear from our customers. In this video, Kelsey Murray from CASO talks about Soffront Enterprise CRM. For more information, visit http://www.soffront.com. To find out how we can help you similarly in your organization, call us at 1-800-SOFFRONT … Continue reading

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Customer Testimonial: Commercial Works

We love to hear from our customers. In this video, Greg Clark from Commercial Works, a leader in workspace solutions talks about Soffront Small Business CRM. To find out how we can help you similarly in your organization, call us … Continue reading

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How to Avoid the Biggest Risk in Selecting a CRM System? A CRM system typically covers customer facing functions that includes sales, customer support, and marketing. Each function has its own unique characteristics and needs. The Sales Automation part of … Continue reading

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We have released Enterprise CRM 10.0

We have released enterprise CRM version 10.0 . The latest release includes a complete technology upgrade to the latest version of Microsoft .NET, improved user interface, and support for easier integration with third party applications. Technology upgrade for better performance and … Continue reading

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Four Proven Benefits of Integrating CRM and Knowledge Management

Combining knowledge management with CRM is always a smart choice. A truly integrated system that leverages customer intelligence with organizational knowledge leads to sustainable competitive advantage. Accomplish increased productivity. While responding to customer requests in CRM, your employees can have … Continue reading

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Integrating Customer Service and Engineering – Seven Key Benefits

Effective customer service keeps customers happy and improves your ability to keep them as a customer. In today’s fast moving business environment it is important to provide customers with timely support when problems occur. You may be solving customer problems … Continue reading

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Three Tips for Short-listing SMB CRM Vendors

Small to medium sized (SMB) companies have many choices of CRM software options, yet choosing a solution that actually meets their needs is a tremendous challenge. SMB have needs that are as great as any large company but often do … Continue reading

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Six Ways to Manage Customer Experiences

In this digital age, your customers are accustomed to increasingly diverse options to interact with you and provide feedback. According to Forrester’s 2012 Customer Experience Index, over two thirds of the brands surveyed scored between “ok” and “very poor” in … Continue reading

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5 Reasons You Should Consider SaaS (Or Not)

As a business owner, do you constantly worry about maintaining business systems and infrastructure? To run a successful business, you need to be free to focus on your customers and business objectives. For many small and mid-sized businesses, SaaS  (Software … Continue reading

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