Tag Archives: customer relationship management
Carrying a Cell Phone is Only Half the Battle
When a customer calls your desk or you call your customer from your office, you have all the information you need right in front of you. But when you leave the office, the details about your customer are left at … Continue reading
Having trouble organizing your day? It’s CRM to the rescue!
We all struggle juggling with our priorities and complain there’s not enough hours in the day to finish everything on our task lists. Between work and family life, keeping up with the day’s activities can be a real pain. And … Continue reading
No CRM is an Island
Most companies have many different departments working on many different things to accomplish one goal: producing a product or service to the satisfaction of their customers. Unfortunately, even in this day and age of advanced technology, many times each department … Continue reading
3 Tips for Better Networking Success
Business networking has exploded in recent times. Every day you are likely to find many networking events in your area. Networking events are a great way to meet people! Here are some tips on how you can make the most … Continue reading
Mobile CRM: The Cutting Edge of Sales Force Automation
A recent IDC study provided a five year forecast of the world’s mobile workforce that will have an enormous impact on CRM. “As mobility continues to play a key role in enabling companies to achieve greater productivity worldwide, IDC expects … Continue reading
CRM: Protecting Both You and Your Customers
Are you confident in your CRM system’s ability to protect customer privacy? This issue is as important as streamlined customer support automation or thorough defect and bug tracking, and yet client confidentiality isn’t discussed nearly enough. Online privacy is of … Continue reading
What to Expect for the Future of CRM
As the first post-Internet generation reaches adulthood, the future of CRM will see continued movement toward real-time, cloud-based customer relationship management solutions. The technologically centric workplace means that employees will expect CRM applications to become even more user friendly and … Continue reading
Top 3 Reasons to Save Money by Streamlining Your CRM
If you run a small to mid-sized company, making every dollar count is a priority. Managing what your business spends on customer relationship management software is as important as every other facet of your budget. It’s hard to keep track … Continue reading
Best User Friendly Qualities of CRM Applications
Usability is priority number one when it comes to business software, especially sales automation software. In order to be effective, CRM software must help to do a salesperson’s job, not be in his or her way by taking up valuable … Continue reading
Integrating Customer Relationship Management: Frequently Asked Questions
Some small and mid-sized business owners may at some point hear the term “customer relationship management” and ask themselves what that means. Others may already be familiar with CRM, but have some misconceptions about what CRM software can do for … Continue reading
